Frequently Asked Questions

What are your hours of operation?

Monday-Friday 9AM - 5PM CST
Saturday & Sunday -CLOSED
If we miss a message or a call from you we will quickly reply within 24 hours or our next business day!

How do I place an order?

Please fill out our contact form or message us through social media and we will get together with you for design work.

How do I track my order?

Please allow up to 14 Business days for your order to be made. (Unless otherwise specified in your ordering process) Once Shipped, you will receive a tracking number via email with your order details. I typically keep in touch through the project process so you are informed of the status until the end.

What types of materials do you use?

We use high quality wood and paints for all our Decor, Earrings and Business Signs. Stainless steel is used for our bottle openers, and some custom pieces. 
Exterior Signs:
We use high quality exterior grade wood, paints and sealants along with stainless steel shackles, mounts and all other hardware.

Do exterior signs come with a warranty?

We are happy to offer annual touch ups as needed on our Exterior pieces. Most materials used for exterior signs are rated for up to 5 years. This does not apply natural disasters.

Do you install Exterior Signs?

We do not, however we work with licensed local contractors as needed for installations if you are unable to install your sign yourself.

How can I hang my decor?

All of our pieces come with a self leveling mount installed onto the back for stress free hanging. For exterior business signs we assess on a case by case basis.

I move often, will this art survive a move?

We too are a family that moves often. In the move from Alaska to Missouri our personal pieces survived the move without any casualties. We have one customer that recently moved to England, their pieces survived as well. I do recommend that you personally take the time to ensure safe packing if a moving company is moving you. They sometimes don’t care about our personal belongings the way that we would. 

What shipping methods are available?

All orders in the Continental US & Alaska are shipped USPS Priority 2day. But sometimes there can be a slight delay. You will receive tracking information on your packages as soon as they are labeled for shipment!

Can I use any of these designs on something I make?

All our designs are original. They are property of Lupine Design, protected by copyright laws. However if you would like to purchase one of our designs for your own project contact us to purchase rights to that specific design.

How long will it take to get my package?

Typically Packages arrive in the Continental US in 2-3 Business days. Alaska packages arrive in about  3-5 Business days. 

Do you ship internationally?

We are proud to offer international shipping! To date We’ve shipped to Japan and England!

What payment methods are accepted?

All major card types are accepted, along with Apple Pay and PayPal. All payments are processed through ‘Square’.

Do you accept payment plans?

-For Local (Missouri)Business signs we require 1/2 down for deposit & second half of at time of delivery.
-Out of state business sign orders we require 1/2 down for deposit & second half due at time of packaging for shipment.

What can I use my logo on once it’s designed?

Upon Completion you will received digital files of your logo for various uses, these are included but not limited to….
-Social media Use
-Business cards
-ALL paper and vinyl print formats
-Shirts
-Bags
-Business card holders
-Bottle openers
-Digital ads & promotions
-Interior & Exterior business signage

Do I pay before or after my order is completed?

Just like any other online purchase we require your invoices to be paid prior to us beginning the work. This is a protection for us. Lots of love and time are put into each piece we make whether it be Graphic or actual products. This is especially important to the work we do since 99% of our orders are custom.

Do you offer logo design?

Yes! We design on multiple software platforms that allow us to meet all of your design needs!

What is the process of logo design?

Step One: Contact us and let us know what your business goals are, what type of things you’ll be using you logo on so we can design a logo that will universally fit your needs. Let us know more about your business and what your overall aesthetic of the business.
Step Two: Lupine Design then works on Graphic Drafts and adjusts changes as needed until we reach the design that suits your needs. Through this process you will see a variety of drafts and we will regularly communicate!
Step Three: Digital files are sent to you via email. You are free to use as you please!

Do you offer Product label design?

Yes! We enjoy collaborating with you to meet the needs of your business at an affordable price!

How do I buy rights to a design from Lupine Design?

We’re happy to allow the purchase of our original designs for you to use. To purchase the rights to one of our designs please contact us and we will discuss terms of use and prices. All of our designs are copyright protected and require you to purchase the rights BEFORE personal and commercial use.

Do you design print Stickers?

Yes! Contact us today for more info!

What are your design rates?

Please fill out our contact form and let us know what type of services you are looking for and we will provide you a design price sheet via email.

What is DTG Printing?

Direct to garment printing means that our commercial printer prints the design into the actual shirt material. Unlike other print types does not fake. We print on white and light colored materials for the brightest and long lasting results. Each garment is pretreated to ensure there is no fade to the design.

What types of garments do you print on?

We print on preshrunk ring spun Cotton. We really love the Bella + Canvas brand of shirts as they are soft and comfortable and breathable. Bella + Canvas shirts are ethically made and sourced. Manufactured in an eco friendly manner. Made mostly in USA. Short sleeve, long sleeve and Tanks are offered. Sweatshirts upon request. 


Our Tote bags are 100% Cotton canvas. They are a great way to kick start your eco friendly journey!

Do you offer bulk discounts to groups?

We are proud to offer bulk discounts on shirt orders over 20 or more to all types of businesses and organizations. These are an affordable way to get shirts printed in the USA (Missouri) for any event you can think of!

Is DTG the same as ‘infusible ink’?

While is is a similar concept, it is not the same. We use a high quality commercial grade printer that is a different type of ink all around. Most infusible inks are not as long lasting in terms of use/quality as DTG is.

How do I get wholesale prices?

Please contact us with the details of what you’re interested in having made as well as design details and we will provide you with wholesale quotes quickly.

Do you do custom shirt orders?

At this time we are not offering custom orders for less than 20 apparel items. We do appreciate your interest though and thank you for your time!

How do I get you my file for my shirts?

Please email the file to sales@lupinedesign.com and we’ll get started!

Can I resell these items?

Yes, our goal with wholesale products are to provide small businesses custom promotional products that you can resell in your own store/e-commerce at an affordable price.

How long have you been doing Web Design?

My husband/ Business Partner, John has been doing web development for going on 14years now! He is well versed in all forms of web development. His knowledge gives us an edge on other web firms. It also allows us to assist our small business friends at an extremely affordable rate, while still having a high quality website!

How long does it take to have a website built?

Websites typically take 2-12 weeks to be fully completed. This also depends on the intricacies of the site. If you have a very simple site they can go by quickly as opposed to a large online store would be more time consuming.

Can you help me update my current website?

We are happy to assist in refreshes on websites depending on a variety of things! Please feel free to contact us so we can discuss your website in detail.

What are your web design rates?

Please contact us for a quote. We’ll need to know what type of site you’re looking for. (ie: Landing page, online store, informational page, etc.) What services your site will offer. We will offer a quote once we’ve gathered the information we need.

I already have a domain name purchased can you help me transfer it?

Yes we can transfer a domain name you have already purchased to our hosting platform and proceed with your web design.

Do I get to see a demo version of my site before it is fully built?

We are happy to provide you a rough demo version of your site to verify you’re pleased with the direction the site is headed!

What do you need to get my site started?

Following your initial consult we send you a complete list of all the things we will need in order to begin the development process.

Are there Monthly fees for my website?

All websites require a hosting fee from any web developer. We include this fee with our quote to you. (We offer discounts for hosting fees to be paid bi-annually and annually).

Do you take payment plans for websites?

We require a 1/2 down deposit to begin the building process of your website. This will take place once you’ve seen the demo version of the site. The deposit will cover the upfront costs of web development.
The second 1/2 of payment will be due upon completion of the site. We communicate regularly with you through this process so you're always up to date on the status of the site.

Do you offer email services? 

(ie: Email address be sales@lupinedesign.com as opposed to lupinedesign@gmail.com)We offer email set up so that you can customize your address to be more professional and fit with your brand better. This is great for a variety of reasons. We have many happy web clients who use this!
©2020 Lupine Design LLC, All rights reserved.
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